This couple’s expensive, reclining seats were broken on their JetBlue flights. They want their money back.

JetBlue's luxurious lie-flat seats were broken when 83-year-old Wally and Meredith Stevens arrived on board for November flights to and from Southern California. Is a $400 credit on $5,200 airfare fair compensation?

It’s tax prep time. Here’s what you need to know about filing this year.

The IRS is piloting a free technology for taxpayers to file tax returns directly with the IRS in 12 states, including Massachusetts and New Hampshire.

A billing dispute over hearing aids offers some valuable lessons

Months after paying $2,450 for hearing aids, Kevin Hamilton received a surprise "dispensing fee" bill for $1,000.

As North End reservation feud makes headlines, here’s what to know about restaurant cancellation fees

A would-be patron of Table in the North End has raised questions about the propriety of a $250 cancellation fee.

Carfax said her Subaru was in an accident. It wasn’t, and they refused to correct it for months.

Carfax made a rookie mistake in attributing an accident to Chris O'Hare's Subaru Outback, and then its “resolution manager” repeatedly spurned efforts by O'Hare to fix it.

Vantage Travel is back — or, at least, its name is

Vantage Explorations, owned by a company based in Australia, is embracing its Vantage Travel roots to sell tours around the world, while conspicuously ignoring the former company's bankruptcy and the $100 million it failed to refund to customers.

A woman canceled a Florida condo rental after her husband had a stroke. Getting the $6,400 refund took months.

Two sisters — one in Wayland, one in Wisconsin — spent months unable to get a promised refund from an online rental marketplace called Houzlet.

The deadline to file for a real estate tax abatement is Thursday. Here’s what to know.

If your municipality made an error in the way it computed your tax bill, the abatement process is the way to get it fixed.

‘Home equity theft’ in Massachusetts is the focus of federal lawsuit

A pending lawsuit may go a long way in deciding whether the US constitution prohibits municipalities in Massachusetts from confiscating homeowner equity in tax foreclosure cases.

As a new year begins, here’s how you can save money on prescription drugs

To get the cheapest possible price, you have to consider whether to take a brand-name or generic drug, whether to buy from a local pharmacy or online, and even whether to opt not to use your insurance coverage at all when you buy drugs.

If your car is towed, it’s about to cost you a lot more to get it back

Drivers whose passenger vehicles have been towed will now pay a maximum of $132 for a tow, versus $108 previously, thanks to a rate increase approved, at least temporarily, by the state Department of Public Utilities.

Robinhood agrees to pay $7.5 million to settle complaints over its sales practices

The settlement, announced Thursday, resolves complaints brought against the company over the alleged “gamification” of its sales practices.